These are packages considered as delivered by the carrier's services, but whose delivery is disputed.

If you note a lack of delivery while the carrier indicates his package as delivered, you must check before any procedure with your post office if the package concerned is not yet pending or if it has not been delivered to a neighbor because of your absence at the time of delivery.

It is possible to ask the carrier for a delivery confirmation or a copy of the delivery slip with the recipient's signature, depending on the type of package. With the help of the information obtained you can compare the signature with your own or send the carrier's delivery confirmation.

We recommend that you fill out a sworn statement declaring that you have never received your package. This certificate should be attached with a copy of an identity document. You can retrieve a blank copy of the certificate below.

Please return this signed certificate with a photocopy of your ID to info@espinosa.fr, or by registered mail to ESPINOSA, 43 Bd Berthelot 34000 Montpellier.

CLICK HERE TO DOWNLOAD THE CERTIFICATE OF HONOUR TO BE COMPLETED