For your claim to be successful we invite you to follow the procedure below within 48 hours of receipt of your package:

1. Take photos of the spoliated package (packaging with package number and damaged items mandatory) within 48 hours of receipt.

2. It is imperative that you go to the post office with the stolen package within 48 hours of receipt.

3. Draw up a damage / spoliation report and ask for a copy, which the post office cannot refuse if the procedure and deadlines are respected.

4. Send a copy of the recorded ticket to your departments.

If the post office refuses to issue a damage / spoliation report (it has no legal right to refuse if the deadlines are met), please fill out a sworn statement (downloadable model below) to specify in writing that you have received a damaged / spoliated package and that the post office has refused to issue a damage / spoliation report.

Please return this signed certificate with a photocopy of your ID to info@espinosa.fr, or by registered mail to ESPINOSA, 43 Bd Berthelot 34000 Montpellier.

CLICK HERE TO DOWNLOAD THE CERTIFICATE OF HONOUR TO BE COMPLETED